Refund policy

RETURN & REPLACEMENT POLICY

Every SHE Vanity is handcrafted specifically for each customer. Therefore, we maintain a strict return policy.

No Returns

We do not accept returns, refunds, exchanges, or cancellations once an order has been confirmed.

As our products are made to order, every sale is final.

Replacement Eligibility

Replacement will only be considered if:

* The product has been damaged during transit.
* There is a verified manufacturing defect.
* Incorrect product has been delivered.

Replacement Requirements

Replacement requests must be raised within 24 hours of delivery.

Customers must provide:

* Order Number
* Clear photographs
* Continuous delivery and unboxing video

Without a complete, uninterrupted delivery and unboxing video, replacement requests cannot be accepted.

What is Not Covered

Replacement requests will not be accepted for:

* Minor color variations due to screen settings
* Normal wood grain or finish variations
* Customer misuse
* Damage caused after delivery
* Self-assembly damage
* Normal wear and tear

SHE reserves the right to inspect every claim before approving a replacement.